Cancelation & Return Policy

Cancelation & Return Policy | XdollCity

At XdollCity, we’re committed to delivering premium sex dolls and a shopping experience that puts your peace of mind first. This page outlines our clear and fair policies regarding order cancellations, returns, and refunds, so you can shop at xdollcity.com with full confidence.

If you have any questions, our support team is always ready to help.

🛑 Cancelation Policy

Once an order is placed—whether you pay in full or leave a deposit—it’s considered final. Please make sure your order details are correct before submitting payment.

✅ Confirm Before You Order

  • Review all product details before checkout

  • Ask for factory photos or clarification before purchasing

  • We’re happy to assist before you buy

For Customized and Made-to-Order Dolls

⏱ Cancel Within 8–24 Hours

  • Within 8 hours: 95% refund

  • Within 24 hours: 80% refund

After 24 hours or once production starts, custom orders cannot be canceled. Our dolls are made to order, and processing begins quickly to ensure timely delivery.

Why Restocking Fees Exist

Custom dolls require materials, time, and labor from the moment production begins. Canceling an order that’s already started adds cost to the process. These fees help us keep prices fair for everyone.

For In-Stock Dolls (US or EU Warehouses)

  • Once shipped, the order cannot be canceled

  • If you refuse delivery, your refund will be reduced by all incurred costs (shipping, handling, labor, and storage)

Modifications

You may request changes to your order before processing begins. Once your order is in production, it falls under our return policy.

📦 Return Policy

We take quality seriously. Please inspect your doll thoroughly upon delivery:

Check Before Use

  • Look for defects or shipping damage

  • If damaged or incorrect, contact us within 24 hours

  • Send as much detailed as possible including any photos or videos to: [email protected]

Valid Return Scenarios

We will offer a replacement, partial refund, or repair kit in these cases:

  • Incorrect doll received (must provide full unboxing video)

  • Shipping damage (file claim immediately with carrier)

  • Missing package (verify delivery status and contact FedEx/UPS)

We do not accept returns for used products under any circumstance.

⚠ DO NOT Return Without Approval

  • Dolls must be unused and in brand-new condition

  • Returns require approval and return instructions from our team

  • Packages returned without authorization will not be accepted

💳 Refunds & Disputes

We’re committed to resolving any concerns directly. Please don’t file chargebacks or open PayPal disputes—this delays refunds and complicates processing.

Contact Us First

  • We promise responsive, professional resolution

  • Refunds are processed back to your original payment method

Refund Timeline

  • Credit/Debit Card: 6–10 business days

  • PayPal: Up to 7 business days

Still haven’t received your refund after the above timeframes? Contact us for a refund tracking number, then check with your bank or card issuer.

Thank you for trusting XdollCity. We’re here to make sure your experience is respectful, safe, and straightforward from start to finish.