Shipping Policy

Welcome to XdollCity. We offer free global shipping on all our sex dolls, ensuring you receive your order safely, quickly, and discreetly.

Is Shipping to My Country Free?

Yes. XdollCity provides free worldwide delivery for all customers. However, additional charges may apply in some remote areas—including Hawaii, Puerto Rico, and certain isolated locations. If you’re unsure, reach out to us at [email protected] and we’ll check for you.

Customs Duties and Taxes

Import tax policies vary by country. While we handle customs clearance, some regions may require you to pay duties. Don’t worry—we’ll walk you through the process.

Here’s a quick overview:

Duty-Free Regions

  • USA, UK, EU, Russia, UAE, Cambodia, Australia

Regions That May Require Import Taxes

  • Canada, Switzerland, Norway, New Zealand, South America, South Africa, Israel, South Korea

Duty-Free in Select Asian Regions

  • Japan, Taiwan, Malaysia, Singapore, Thailand, the Philippines, Vietnam, Myanmar

Restricted Areas

  • We do not ship to Islamic countries countries where local laws prohibit the import of sex dolls, including Afghanistan, Pakistan, Jordan, Libya, Kosovo, and Iraq.

Note:

  • For full-sized dolls, duties are typically under $150. We’ll provide an estimate in advance when possible.

  • You’ll receive a UPS payment link if duties apply. Please pay promptly and keep in touch if we need to assist further.

  • If your country isn’t listed, email us to confirm shipping eligibility.

How Long Does Shipping Take?

In-Stock Dolls

  • Ship within 2–5 business days after payment.

Custom-Made Dolls

  • Production time: 15–30 business days, depending on the degree of customization.

  • Once shipped: Delivered in 7–15 business days.

Delivery time depends on the manufacturer; however, any item that does not have “In Stock” in the product name will be custom ordered. Delivery times may vary due to external factors like holidays, weather, or customs processing.

Is My Package Discreet?

Yes. We ship all dolls in plain, durable boxes—with no labels or branding. Your privacy is always protected.

How Do I Get My Tracking Number?

You’ll receive your tracking number via email once your order is ready to ship.

Note: Tracking info may not update immediately. If there’s no status change after 48 hours, wait another day or contact us so we can follow up with the carrier.

For any shipping-related questions, we’re here to help—just email [email protected].